Return & Refund Policy
Last updated: September 2026
At Kosha and Tasche, we want you to love your handbag. If something isn't right, we're happy to help.
Damaged, Defective, Incorrect, or Missing Items
If you receive:
- A damaged product
- A defective product
- An incorrect product
- A package with missing items
please contact us within 48 hours of delivery.
Reporting the issue within 48 hours of delivery and providing a valid, continuous unboxing video are mandatory conditions for a return or refund to be considered. Claims reported after 48 hours, or without a valid unboxing video, will not be eligible for a replacement, store credit, or refund.
To help us investigate and resolve the issue, please share:
- Your order number
- Clear photos of the packaging and product
- An unboxing video of the sealed package being opened, recorded continuously from before opening until the product is fully unpacked (mandatory)
- A brief description of the issue
After review, we may offer a replacement, store credit, or refund, depending on the situation.
Refunds
If a refund is approved, it will be processed to the original payment method used at checkout.
Please allow 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
Order Cancellation
Orders can be cancelled within 24 hours of placing the order by emailing support@koshaandtasche.com with the order number and cancellation request. Eligible cancellations will receive a full refund without any cancellation charges.
Delivery Issues
If your order is marked as delivered but you have not received it, please contact us within 48 hours of the delivery notification. We will coordinate with our delivery partner to investigate and determine an appropriate resolution.
Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect or incomplete address provided by the customer may not be eligible for a refund, replacement, or reshipment.
Refusal to Accept Delivery
If a customer refuses to accept delivery after an order has been shipped, the customer may not be eligible for a refund, replacement, or reshipment.
Promotional and Complimentary Products
Free samples, promotional items, giveaway products, and complimentary products are not eligible for refunds or replacement unless received in a damaged condition.
Delivery Delays
While we work with trusted shipping partners, delivery timelines are estimates and may occasionally be affected by factors beyond our control, including weather conditions, regional restrictions, operational disruptions, or courier delays.
Contact Us
For any questions regarding your order, returns, refunds, or delivery issues, please contact us at:
Email: support@koshaandtasche.com
We aim to respond to customer queries as quickly as possible and appreciate your patience while we review any concerns.