Frequently Asked Questions

Our bags are crafted primarily from premium PU (polyurethane), chosen for its durability, cruelty-free sourcing and easy upkeep.

K&T uses high-quality PU leather, designed to mimic the look and feel of genuine leather, with no animal cruelty involved.

Our bags are not waterproof. A light splash can be wiped away right away with a soft cloth, but we recommend keeping your bag away from prolonged contact with water.

We do our best to show every shade as true to life as possible. Since screens vary, the colour may look slightly different in person. Detailed photos on each product page help you choose with confidence.

Each product page includes the exact bag dimensions (L × W × H) and a product video to help you understand its size, capacity, and design, so you can choose the perfect bag for your needs.

Check the dimensions and the "fits" reference on the product page, then compare them with what you usually carry. If you are unsure, write to us and we will help you pick the right size.

Each product page describes how the bag is best styled and used. If you would like a recommendation, reach out to our team and we will happily guide you.

We accept credit and debit cards, UPI, net banking, wallets and partial Cash on Delivery (COD).

Yes, partial COD is available on most pin codes, with a small COD handling fee. Enter your pin code at checkout to confirm availability.

Yes. You can modify or cancel your order within 24 hours after placing it. Please contact our support team immediately.

Enter your code in the coupon field at checkout before you complete your payment.

Amounts deducted for a failed transaction are usually reversed automatically by your bank or payment provider within a few working days. If it has not been credited back, write to support@koshaandtasche.com with your transaction details and we will help.

Yes. Once your order is placed, you will receive a confirmation on your registered email and phone number. If you do not see it, please check your spam folder or contact our support team.

Standard delivery within India takes 5–7 business days, and metro cities may receive their orders in 3–5 days.

As soon as your order is dispatched, we will email you a tracking link and AWB number. You can also track it anytime under "Track My Orders" on the website.

Yes! We offer free shipping on all orders, with no additional shipping charges.

Address changes are not possible once the order is placed.

Please contact our support team within 48 hours of delivery, with clear unboxing photos and videos of the package and the bag. We will look into it with our courier partner and arrange a replacement or refund.

Our courier partner will reattempt delivery. Please keep your phone reachable, and contact our support team if you are unable to receive your order.

We accept returns and exchanges for damaged products within 48 hours of delivery. To be eligible, you must provide clear unboxing photos and videos as proof, and the bag must remain unused, with its original tags and packaging intact.

For an exchange, write to us at support@koshaandtasche.com.

Refunds are processed within 7–10 business days after your returned bag passes our quality check. The amount is credited to your original payment method.

No, sale items are not eligible for return.

Please contact our support team within 48 hours of delivery with clear unboxing photos and videos of the item you received, and we will arrange the right bag or a refund at no cost to you.

Wipe gently with a soft, dry or slightly damp cloth. Avoid direct sunlight, water and harsh chemicals. When not in use, store your bag in a cool, dry place, lightly stuffed with tissue to help it hold its shape.

With proper care, by avoiding moisture and friction, the colour and finish of your bag will stay beautiful for a long time.

Gently wipe the area with a slightly damp, soft cloth. Avoid harsh chemicals and cleaning agents, as they can damage the finish.

Follow us on Instagram to be the first to know about new collections, offers and everything happening at K&T.

You can reach us via email at support@koshaandtasche.com. We aim to respond within 24 hours.

Yes, we welcome bulk and corporate gifting orders. Please DM us on Instagram or write to marketing@koshaandtasche.com with your requirements, and our team will share pricing and customisation options.

KoshaandTasche (K&T) is an affordable-luxury handbag brand for the contemporary Indian woman. Our bags are designed to be elegant, practical and within reach, to go with her through every part of her day.

K&T was founded by two women with different journeys and one shared vision. What brings them together is a belief that a beautifully made bag should be accessible to every woman. Grounded by grace, driven by ambition.

We love working with like-minded creators and brands. Please DM us on Instagram or write to marketing@koshaandtasche.com with your idea.