Privacy Policy
Last updated: September 2026
At Kosha and Tasche, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, or interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Account information, if you create an account
- Payment-related information, processed securely through third-party payment providers
Order Information
- Products purchased
- Order history
- Transaction details
- Shipping and delivery information
- Returns, exchanges, or customer service requests related to your orders
Device and Usage Information
We may automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Website activity and interactions
- Pages visited and browsing behavior
- Cookies and similar technologies
How We Use Your Information
We may use your information to:
- Process, confirm, and fulfill your orders
- Deliver your purchases
- Send order confirmations, shipping updates, and delivery notifications
- Process returns, exchanges, and customer service requests
- Respond to questions, requests, or complaints
- Improve our website, products, services, and customer experience
- Understand how customers use our website
- Prevent fraud and unauthorized transactions
- Maintain the security of our website and services
- Send promotional communications, offers, product launches, and updates where permitted
Marketing Communications
We may send promotional emails, SMS messages, WhatsApp messages, or other communications about our products, offers, new launches, and brand updates.
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Please note that you may still receive essential communications related to your orders, purchases, or transactions even if you opt out of marketing communications.
Payment Information
Payments on our website may be processed through trusted third-party payment providers.
Kosha and Tasche does not store your complete debit card, credit card, UPI PIN, banking credentials, or other sensitive payment information on its own servers.
Payment information is handled by the relevant payment service provider in accordance with its own privacy and security practices.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember customer preferences
- Understand website traffic and usage
- Analyze website performance
- Improve our products and services
- Personalize the user experience
- Support marketing and advertising activities where applicable
You can modify your browser settings to disable or restrict cookies. However, some features of the website may not function properly if cookies are disabled.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers who help us operate our business, including:
- Payment and transaction providers
- Shipping and logistics partners
- Marketing and analytics providers
- Customer support platforms
- Website, technology, and hosting providers
- Fraud prevention and security service providers
These service providers receive only the information reasonably necessary to perform the services they provide to us.
We may also disclose information where required by applicable law, legal process, or a valid request from a government or regulatory authority.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Third-Party Services and Links
Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.
We are not responsible for the privacy practices, content, security, or policies of third-party platforms. We encourage you to review the privacy policies of those platforms before providing them with your personal information.
Your Rights
Depending on applicable laws and regulations, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Update your account or contact details
- Request deletion of your personal information where legally permitted
- Opt out of promotional communications
- Raise questions or concerns regarding how your information is handled
To make a privacy-related request, please contact us using the details provided below.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, complying with legal obligations, and resolving disputes.
When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal and regulatory requirements.
Children's Privacy
Our website is not intended for children who are not legally permitted to use online shopping services under applicable law.
We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.
Any updates will be posted on this page along with the revised "Last updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Email: support@koshaandtasche.com
We will make reasonable efforts to respond to your concerns and requests promptly.